Privacy
Policy

Afloat Shipping & Port Agency (hereinafter “Afloat”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, utilize, disclose, and safeguard your information when you visit our website afloatcontainerlines.in or use our maritime logistics, cargo handling, custom clearance, and port agency services.

By accessing our platforms and engaging with our maritime services, you consent to the data collection and usage practices described in this policy. We recommend reading this document carefully to understand our commitment to keeping your global trade cargo flow secure and compliant.

To deliver seamless shipping operations, marine coordination, and container transport calculations, we collect information from you. This falls under three categories:

• Operational & Cargo Data: Details of your shipments, including port of origin, destination, cargo descriptions, weight, volume, container specifications (FCL/LCL/Reefer), vessel details, and necessary customs compliance filings.
• Corporate & Contact Data: Your name, company name, office email addresses, phone numbers, and physical business coordinates which you share when requesting port tariff quotes, schedules, or contacting operations support.
• Technological Footprints: IP address, browser metadata, operating system type, duration of site visit, and page navigation history, captured automatically via web analytics and essential cookies.

We rely on gathered data to run terminal operations, clear customs regulations, and manage container logistics. Specifically, we process your information:

• To generate precise marine freight, terminal, and port agency quotes.
• To coordinate customs clearance, vessel anchorage, cargo handling, and crew logistics.
• To send real-time vessel updates, vessel delays, and cargo pipeline matrix tracking.
• To verify documentation validity for hazardous (Hazmat) or temperature-controlled (Reefer) shipments.
• To audit, maintain, and upgrade the security of our online port tools.
• To comply with regulatory authorities, maritime laws, customs departments, and port authority guidelines.

We prioritize protecting your commercial trade documentation. Afloat implements comprehensive technical, administrative, and physical access controls to guard your data against unauthorized intercept, leak, or tampering.

Data transmissions over our website are encrypted using Secure Socket Layer/Transport Layer Security (SSL/TLS) protocols. Back-end operations data is hosted within secure, audited database layers. While we take standard industry steps to safeguard cargo information, no transmission over the web can be guaranteed 100% secure.

Depending on your operational region, you possess specific rights regarding personal and commercial representation records:

• Access and Correction: You may request a summary of the contact information we retain about your company and ask for edits to incorrect addresses or records.
• Deletion / Erasure: You can request that we delete your customer contact details from marketing lists and active web portal accounts, provided there are no active, outstanding shipping bills or ongoing customs clearance audits.
• Communication Preferences: You can opt-out of receiving newsletter emails at any point. Note that operational shipping updates (vessel ETA, billing invoices, port delay notifications) cannot be opted out of as they are critical to our service execution.

Our website utilizes cookies to keep track of user preferences, security parameters, and overall web traffic analytics. These cookies help us identify high-frequency services and optimize pages like the freight charges matrix tool.

You can configure your browser configurations to decline or clear cookies. Please be advised that disabling cookies may affect page speeds or prevent certain online calculator tools from remembering pre-selected origin-destination configurations.

If you have questions regarding this Privacy Policy, wish to access your details, or require help with data correction, please connect with our compliance desk: